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Mary Fran Wiley

Mary Fran Wiley

Experience Design Leader

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My work is an experience design smorgasbord fueled by insatiable curiosity and a love for human behavior.


Whether it’s working with a team to build an accessibility strategy, solving complex e-commerce problems or working through multiple modalities for a hybrid digital-physical experience, you’ll find me digging and leading teams through the design innovation cycle.

Selected works


Maturing AI Accessibility

Grammarly

|

2025

An analysis of a product team’s accessibility standing and strategy for a more inclusive product & team.

A11y

Strategy

Mobile service redesign

Ford

|

2022

Redesigned & updated Ford’s Mobbile Service offering for a post-pandemic world.

Service Design

CX

Remote payment

Ford

|

2022

A tool to accept payment for vehicle services outside of dealership service departments.

UX

Strategy

Usability Scores

FCB

|

2020

A framework for scoring usability and benchmarking a competitive set.

UX

Strategy

Flexible Telecom Shopping

Cox

|

2019

Designed a checkout that made buying internet, cable & phone services easier.

UX

Content Strategy

Disability Campaign

Team Gleason

|

2016

Designed a disability simulation to generate emails to congress in support legislation. Award-winning work.

UX

UI


Mary Fran Wiley

Copyright © 2025 · Yes, Mary Fran is my first name.

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