My work is an experience design smorgasbord fueled by insatiable curiosity and a love for human behavior.
Whether it’s working with a team to build an accessibility strategy, solving complex e-commerce problems, or working through multiple modalities for a hybrid digital-physical experience, you’ll find me digging in and leading teams through the design innovation cycle. I’m a fierce accessibility advocate, and I bring that passion to every project I work on.
Building Design Practices & Driving Design Outcomes
Maturing AI Accessibility
An analysis of a team’s accessibility standing and strategy to enable more access.
Process
A11y
Strategy
Experience Mapping
Developed a process for defining experiences across a multi-discipline team.
Process
Service Design
CX
A11y
Mobile Service Redesign
Redesigned & iterated on Ford’s Mobile Service offering over 2 years.
Service Design
CX
A11y
Mobile Service EV Update
Redesigned & updated Ford’s Mobile Service offering for an electric vehicles.
Service Design
CX
A11y
Experience Accessibility
Addressed accessibility concerns in service & digital tools in the repair experience.
Service Design
CX
A11y
Remote Payment
A tool to accept payment for vehicle services outside of dealership service departments.
UX
Strategy
Usability Scores
A framework for scoring usability and benchmarking a competitive set.
UX
Strategy
Process
Telecom Checkout
Designed a checkout that made buying internet, cable & phone services easier.
UX
Content Strategy
Page Blueprinting
A framework for scoring usability and benchmarking a competitive set.
Process
Content
UX
Disability Campaign
Award-winning disability simulation to generate emails to Congress in support of legislation.
UX
UI
