I lead experience design teams where human behavior, accessible systems, next-gen technology, and complex products meet.
I set design direction and lead teams through complexity—shaping accessible, human-centered experiences across large-scale products and platforms. From defining accessibility strategy and design systems to navigating complex commerce and hybrid digital-physical ecosystems, I translate insight into clear direction and measurable outcomes. I’m known for leading design teams through ambiguity, aligning partners across product, engineering, and research, and embedding inclusive design as a strategic advantage rather than an afterthought.
Experience Design at Scale: Products & Platforms
AI Account Tools
Framework & strategy for integrating AI tools into the account management experience.
UX
Strategy
Remote Payment
A tool to accept payment for vehicle services outside of dealership service departments.
Product
Telecom Checkout
Designed a checkout that made buying internet, cable & phone services easier.
UX
Content Strategy
Personalized Support
Telecom support center personalized to customer’s service assortment.
UX
Content Strategy
Change Service Address
Self-service online tool to move internet, cable, and telephone.
UX
Content Strategy
Disability Campaign
Award-winning disability simulation to generate emails to Congress in support of legislation.
UX
UI
Design Operations, Systems, and Ways of Working
Maturing AI Accessibility
Symptom tracking app companion for an implanted medical device.
Process
A11y
Strategy
Experience Mapping
Developed a process for defining experiences across a multi-discipline team.
Process
CX
Usability Scores
A framework for scoring usability and benchmarking a competitive set.
Process
Strategy
Research
Page Blueprinting
A new process to utiize lower cost resources to produce content strategy at scale.
Process
Content Strategy
