I lead experience design teams where human behavior, accessible systems, next-gen technology, and complex products meet.
I set design direction and lead teams through complexity—shaping accessible, human-centered experiences across large-scale products and platforms. From defining accessibility strategy and design systems to navigating complex commerce and hybrid digital-physical ecosystems, I translate insight into clear direction and measurable outcomes. I’m known for leading through ambiguity, aligning partners across product, engineering, and research, and embedding inclusive design as a strategic advantage rather than an afterthought.
Experience Design at Scale: Products & Platforms
AI Account Tools
Explored options for integrating AI tools into the account management experience.
UX
UI
Strategy
Remote Payment
A tool to accept payment for vehicle services outside of dealership service departments.
UX
UI
Research
Service Status Updates
Created messaging features for repair appointment status.
Service Design
CX
Research
Personalized Support
Addressed accessibility concerns in service & digital tools in the repair experience.
Service Design
CX
A11y
Telecom Checkout
Designed a checkout that made buying internet, cable & phone services easier.
UX
Content Strategy
Change Service Address
Self-service online tool to move internet, cable, and telephone.
UX
Content Strategy
Disability Campaign
Award-winning disability simulation to generate emails to Congress in support of legislation.
UX
UI
Design Operations, Systems, and Ways of Working
Experience Mapping
Developed a process for defining experiences across a multi-discipline team.
Process
CX
Usability Scores
A framework for scoring usability and benchmarking a competitive set.
Process
Strategy
Research
Page Blueprinting
A tool to accept payment for vehicle services outside of dealership service departments.
Process
Content Strategy