I lead experience design teams where human behavior, accessible systems, next-gen technology, and complex products meet.
I set design direction and lead teams through complexity—shaping accessible, human-centered experiences across large-scale products and platforms. From defining accessibility strategy and design systems to navigating complex commerce and hybrid digital-physical ecosystems, I translate insight into clear direction and measurable outcomes. I’m known for leading through ambiguity, aligning partners across product, engineering, and research, and embedding inclusive design as a strategic advantage rather than an afterthought.
Experience Design at Scale: Products & Platforms
AI Account Tools
Explored options for integrating AI tools into the account management experience.
UX
UI
Strategy
Remote Payment
A tool to accept payment for vehicle services outside of dealership service departments.
UX
UI
Research
Personalized Support
Addressed accessibility concerns in service & digital tools in the repair experience.
UX
Content Strategy
Telecom Checkout
Designed a checkout that made buying internet, cable & phone services easier.
UX
Content Strategy
Change Service Address
Self-service online tool to move internet, cable, and telephone.
UX
Content Strategy
Disability Campaign
Award-winning disability simulation to generate emails to Congress in support of legislation.
UX
UI
Design Operations, Systems, and Ways of Working
Experience Mapping
Developed a process for defining experiences across a multi-discipline team.
Process
CX
Usability Scores
A framework for scoring usability and benchmarking a competitive set.
Process
Strategy
Research
Page Blueprinting
A new process to utiize lower cost resources to produce content strategy at scale.
Process
Content Strategy