The best experience design leader your team could have is based in Chicago and available to hire for contracts and full-time roles.

Creative Director, Experience Design

Freelance | July 2023 – Current

• Develop inclusive design guidelines for clients with existing brands and products
• Facilitate week-long sprints around omni-channel experiences and accessibility
• Explore new applications for emerging technologies such as AI, AR/VR/XR and voice.
• Connect marketing objectives to experience principles to drive mutually beneficial engagement between brands and customers through my campaign mapping process

Associate Director, Experience Design (UX/CX)

VMLY&R | August 2021-June 2023

Client: Ford

• Led Experience Design as part of the Ford Maintenance & Repair CX team
• Designed, protyped & tested services such as Ford Mobile Service and Service Pickup & Delivery
• Designed an industry-leading transparent payment process and related digital components such as an app and mobile site
• Developed a rapid user journey validation methodology
• Led human centered design workshops with clients and build comprehensive experience documentation for cross-functional product and field teams
• Co-founded the umbrella ERG IncredABLE for neurodiversity, disability and accessibility as a result of founding VMLY&R’s disability ERG
• Won $1.5M in incremental scope over 18 months

Lead user experience architect (UX/Interactive Art Director)

Ogilvy USA | October 2016 – March 2019

Clients: Modelo, CDW, Grainger, SC Johnson (Glade, Pledge, Mrs. Meyers, Caldrea, Duck, Mr Muscle, Lysoform, Scrubbing Bubbles), Kimberly-Clarke (Huggies, Pull-Ups, GoodNites), Chicago Sun-Times

• Produced UX documentation such as personas, empathy maps, user journeys, wireframes, wireflows and interactive prototypes
• Developed a UX process and implemented accessibility standards for global CPG and B2B brands
• Produced award-winning experiences with honors at the One Show, Cannes Lions and Clios

UI/UX Designer (Web Designer)

Orbit Media Studios, Inc.  
November 2011 – August 2016

Clients:Cox Communications, HP, Glad, Discover

• Led UX on a cross-functional team for an enterprise telecom client 
• Collaborated with creative leads on innovating engaging multi-platform digital brand experiences
• Created a proprietary audit methodology
• Mentored junior team members and managed day-to-day team

Creative Manager

Illini Media Company | June 2010 – November 2011

• Coordinated and mentored student staff.
• Led an interdisciplinary team as the creative director and project manager through the redesign of 5 media websites
• Managed ad placement and page layout for a daily newspaper and weekly entertainment magazine in print and online.
• Trained design team to create digital banner advertisements