Consulting & Workshops
I offer consulting and design workshops in human-centered experience design projects (UX, Product Design, CX and Service Design) in both one-off and continuing engagements.
Give your experience, product or service a power-up
Service Design & CX
Great customer experiences don’t happen by chance, however most teams forget about the off-screen moments. I have experience building omni channel experiences as well as services utilizing existing tools.
Digital Experiences
Whether you need someone to lead your team or a designer to handle building UX deliverables, I’m here to help. I work on the entire process from user research through to interactive prototype building.
Design Strategy
Design should be intentional and meticulously crafted. It should also have a strategy in place to guide creation from concept through to launch and beyond. I can help your team develop that strategy and north star vision.
Let’s work together
Accessibility is critical for your experience’s success, but your team has ability bias.
I’ve rarely encountered design or UX teams with any disability representation on the team, but plenty of designers claim to be experts in accessibility. This leads to solutions that aren’t really accessible. (Like accessible hotel rooms with roll-in showers but without a bathroom mirror low enough for wheelchair users to see themselves in). We can fix this.
1 in 4 US adults have a disability…
and about 15-20% of the global population is disabled. That’s a large number of users who have varying access needs that your product/service needs to consider.
bias & Ableism are usually subconcious
It’s hard to understand where to look for gaps if you’ve never had access needs that were unmet. Or to assume that disabled users won’t be using your product/service.
ADA Accessibility is the minimum
ADA and WCAG requirements are the bare minimum for access. Don’t let services that claim “accessibility with a single line of code” lead you on – they aren’t actually enough to make your experience accessible.
Accessibility Offerings
Equip your team with the skills needed to build inclusive experiences while improving your offering
I offer experience audits as well as guided design workshops to help your team build inclusive experiences (interfaces, products and services).
Accessibility Audits
I use a variety of tools to check for compliance with both legal standards as well as for common accessibility needs that don’t have explicit requirements. Whether it’s WCAG standards for a website or evaluating access for neurodivergent customers of a service, an accessibility audit will identify gaps and potential fixes.
Ability Spectrum Workshop
Based on Microsoft’s Persona Spectrum work and 14 years of professional experience, this workshop takes a look at access needs for a variety of disabilities that are temporary, situational and permanent.